11 September 2015


 September 11, 2015

What is BPO?

Business Process Outsourcing Thakur International
Business Process Outsourcing (BPO) is a process that involves changing some of the processes in service improvements, delivery, as well as the responsibilities in the process, where some parts are outsourced and assigned to a third-party business service provider. The transferred parts are normally non-strategic and non-core in nature, but important for effortless operations of a business enterprise. The main objective of BPO is to reduce the operating cost and boost the quality of service, while the main company focuses mainly on its core capabilities.
In some cases, the reason for BPO is a lack of space and a staff capacity of the companies, where they prefer outsourcing certain business process, or complete division instead of investing a big amount of money in order to increase business capacity, both in space and staff. The companies may be able to grow at a faster pace as it will be less constrained by large capital expenditures for people or equipment that may take years to amortize, may become outdated or turn out to be a poor match for the company over time.

It is a decision made by the operational manager, where he needs to do a SWOT analysis for both options. The outsourcing will win in many cases, but the only concern is control in the outsourced division or business process. In-house solutions are preferable only in cases where the company’s priority is high control.

How do companies grow without increasing capacity in space and stuff?

Company’s growth means that the company increases the volume of the job, benefiting from the economy of scope or economy of scale principles, where they increase the amount of the product’s produced or the diversity of the products and services offered. This job’s volume requires a lot of paperwork in order to keep business under control. The paperwork process can be assigned to a third-party service provider, that offers finance and account services and other operational processes, necessary for keeping business functional.

The trade of this services is dominant in South Asia, where the BPO companies provide low-cost services because of the high competition in the region, but still in high-quality. One possible argument behind this is that new technology provides new opportunities for increased quality, reliability, scalability and cost control, thus enabling BPO providers to increasingly compete on the outcomes-based model rather than competing on cost alone.

Business Process Outsourcing (BPO) Impacts

Business process outsourcing has been arranging businesses by cutting long-term costs, but current information technology’s tendency is shaking up the sector, putting CIOs at the leading edge of the planning process. A pure and perfect as well as capable storm is in development, with customers searching to cut additional back-office costs due to continued economic pressure, while suppliers are trying to create innovational services and the increase the earnings and revenue of the business.
There is a big impact of the Business Process Outsourcing services on business growth:

  1. There has been an increase in requirement for the services of professionally expert technicians with formation of technical institutes
  2. Communication services like education, entertainment and the right to information by the public are more significant.
  3. Causes of increasing standards in education there is an expanding and rising demand for educational services. Primary, secondary, higher secondary schools (H.S.S), junior degree colleges are the institutes which are in high demand. As the number of students rises the need for private classes, tuitions, etc.
  4. Banking services have become necessary to meet financial requirements of the public, national and international industrial sector.
  5. Personal care services are essential in developing the capacity of an individual for a good personality and positive background image.
  6. Electricity services are required for the benefit of society, industry and so on
  7. The tourism has geared itself to make the tourists enjoy the holiday time in the places of their interest and take them away for the repetitive existence of cities.
  8. As the natural resources are decreasing and need for conservation is developing we see the coming of service providers like pollution control agencies, car pool etc.
  9. The development of the information technology has given rise to services like World Wide Web. Professional requisite need a change when technology develops and emerge. This requires proficiency in the management level by giving a jump to abilities.

Technologies such as cloud figure out computing, business data software, social media and process computerized software are being used within BPO to enable businesses to lower costs and be more effective. Recent research from Accenture informed that high-performing BPO relationships that deliver business value, use of technology as a source of innovation rather than just providing the infrastructure for delivery. Like that Thakur International is one of the BPO Company which has been a wide experience about BPO Services.

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