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Privacy Policy

Last updated on 25.05.2018.

At Thakur International & Investment (P) Ltd. (“Thakur International”), we respect your privacy and acknowledge that you have certain rights and we have certain obligations related to the information we collect from you. Thakur International have put different procedures in place to meet the requirements of both the local and various international laws related to your privacy.

This Privacy Policy (denoted here as “document” or “notice”) explains the practices of Thakur International (denoted here as “we”, “our”, “us”, or Thakur International) for collecting, storing, using, and sharing of information that you (denoted here as “user”, “customer”, “visitor”, or “reader”) provide when you take our services through our online portals, visit our Website http://thakurintl.com (denoted here as “Website”), use our phone systems such as softphone or IP desk phones, and use our Mobile Applications. This document also describes your rights related to the usage, access, deletion, and correction of your personal information.

Thakur International Privacy Policy applies to our customers, the users of our customers (who take their services based on our products or services), users who visit our Website, and anyone who reaches us or provide us with any information through our Website, Apps, or services.

Definitions

What is personal data?

Personal data means any information that helps directly or indirectly in the identification of a natural person. It may use or do not use an identifier such as name, identification number, location details, an online identifier (such as email address, profile URL, and others), or any factor relevant to the social, cultural, economic, mental, genetic, physiological, or physical identity.

What is sensitive personal data?

Sensitive personal data refers to the above but includes the following information specifically.

  1. Medical conditions
  2. Philosophical or religious beliefs
  3. Political opinions
  4. Ethnic or racial origin
  5. Convictions
  6. Any membership

What is a Data Controller?

Article 4 of General Data Protection Regulation purposes the “data controller”, which means the person or organisation who decides the purpose and means to process the personal data.

What is a Data Processor?

A “data processor” is either an organisation or a person who processes personal data for the controller.

What is Data Processing?

Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the Article 4 for General Data Protection Regulation (GDPR) are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.

Information We Collect

Personal Data you provide

We collect the following information that you provide us directly when you use our services, Apps, or Website.

  1. Title
  2. Name (including First Name and Last Name)
  3. Job Title
  4. Company Name
  5. Email Addresses
  6. Address
  7. Phone Numbers
  8. Usernames
  9. Information related to our services
  10. Marketing Preferences
  11. Credit Card, Banking, or other Payment Information
  12. Transactional Information
  13. Any communication, inquiry, or contact with us
  14. Other information you provide during the usage of our services

We use the above-mentioned personal data for that specific reason only for which you have provided it to us. If you want us to remove any personal information from our database, please contact us at privacy@thakurintl.com.np.

Account Information

We collect the following information when a user creates an account with us, modify the account, set preferences, or make purchases.

  1. Contact Information
  2. Billing Information
  3. Self-picture or Profile Photograph
  4. Job Title
  5. Preferences
  6. Or other required information

Information we collect automatically

When you visit our Website, submit a query on our Website, use our Chat, or use other services, we automatically collect information from your device (such as computer or smartphone).

NOTE:  In few countries including EEA (European Economic Area), this information may be termed as personal data as per their data protection laws.

Usage Information

We track your activities when you visit our Website and use our Apps or Services. We collect following information during these activities and use them to make the proposed facility or service much better.

  1. Billing and payment details while making purchases on our Website
  2. Emails and other communications
  3. Device information such as hardware model, operating system, device identifier, phone number, and other configuration information
  4. Log information such as date/time stamp, operating system, browser details, content viewed on our Website, clickstream data (that helps in analysing the visited Web Pages and the order to visit them followed by a visitor), Internet Service Provider details, and other
  5. The IP (Internet Protocol) Address of device used to access our Website, Apps, and Services
  6. Communication logs such as SMS (text messages), voice broadcast, calls, and conferences taking place using our platform
  7. Metadata that contains information about other data such as title, author, abstract, keywords, size, and others

Cookies and Other Similar Technologies

We may use cookies to collect the previously mentioned information. Please view “Thakur International Cookies Notice” for more information about the cookies. Moreover, we deploy other similar technologies such as web beacons and others. A web beacon is a small-size graphics file containing a unique identifier, which helps in tracking who has visited our Website or App.

Information Obtained from Third-Parties

Information Received from Third-Parties for Marketing

We may collect the following information about the individuals from the public domain (such public databases or social platforms) and receive (purchase) it from third-parties to market our products.

  1. Name (including First Name and Last Name)
  2. Email Addresses
  3. Postal Addresses
  4. City and Country of office or residence

 

The collection, usage, storage, and processing of the above-listed information, and the marketing is performed in accordance with the applicable laws.

Information Received from User-opted Third-Party Services

We may receive information from the user-opted third-party services in case of following two situations. When you or an administrator on your behalf link or integrate a third-party service with our services that are controlled by your accounts or settings with the third-party service provider. It can be done for any purpose such as accessing, storing, sharing, and editing content, connecting to calendaring services to allow you manage the meetings, connecting to an address book service to allow you manage and use the contacts, and others.

The information we receive from such third-parties during such integrations depends upon and is controlled by your account settings with third-party providers, your selected or their default permissions, and their privacy policy. We recommend you check the privacy policies and settings of your preferred third-party service providers to understand what all data will be shared with us during such integrations.

Usage of the Information

We may use the information collected from you to deliver our services, personalise your experience, run marketing campaigns with third-parties, and for other purposes listed hereinbelow. These include our services you have opted, the way you are using them, and your preferences either set in your account with us or communicated to us through any channel.

Delivering Services

We may use the information to deliver you our services or their parts, for which you have subscribed with us. We use the information to identify you as our customer, authenticate you as a registered user, process transactions, deliver your opted services, provide customer care support, and maintain our deliverables. For example, the name and picture provided in your account are used to identify you and the provided login credentials are used to authenticate you when you log on to our Website.

Personalizing User Experience

Your information is used to personalise the user-experience and improve your productivity and collaboration when you visit our Website, use our Apps, and avail our services. We automatically analyse the activities of you and your added team members to deliver the most relevant notifications and other feeds, activity logs, recommendations, connections, and search results. If you use our multiple services, we combine your information and activities to offer you a unique user experience overall.

Example 1: We may use the title of your name or domain name given in your email address to identify you or your affiliation with a specific organisation to personalise your experience and serve you relevant content when you visit our Website or use our services.

Example 2: We may combine your pre-selected user role (aka administrator or regular user) and your activities to show the information (like feeds or search results) that are very important for you. Similarly, we may hide administrative details from a regular user.

Marketing with Third-Parties

We have partnered with third-party marketing service providers to run our marketing campaigns through different channels including email. Third-party marketing providers or we may use your information for marketing of our products, services, offers, and discounts only as per your pre-selected marketing preferences and applicable laws. You can opt-out from our email marketing campaigns by clicking “Unsubscribe” link given at the bottom of any promotional email.

Other Specific Purposes

In addition to service delivery, personalisation of your experience, and marketing, your information is used for the following purposes specifically.

  1. Delivering our Website, Apps, and Services to users and their customers
  2. Administration, operating, protection, and maintenance of our Website, Apps, and Services
  3. Analysing your usage of our Website, Apps, and Services for user analysis, traffic analysis, monitoring trends, and marketing advertising
  4. Improving our Website, Apps, and Services to enhance the user experience
  5. Processing and completing the transactions related to your purchases
  6. Delivering the support to you when you contact us in case of any help related to our Website, Apps, and Services
  7. Responding to your requests and inquiries to provide you with the requisite information and services
  8. Sending you communications through email or text messages such as transaction confirmations, invoices, administrative communication, security notifications, technical updates, and alerts
  9. Detecting and preventing unauthorised access, fraudulent practices, and illegal activities related to our Website, Apps, and Services
  10. Target Advertising and Marketing Practices as per your preferences and law
  11. For other purposes for which we have received your consent either through preferences or other mediums

Legal Basis to process Personal Information of Users of European Economic Area

The legal basis to collect and process the personal information of users of European Economic Area depends upon the type of concerned information and the purpose to collect it. Except for few instances where the information is collected automatically (when you visit our Website, use our Apps, take or Services), Thakur International usually collect your personal information with your consent only. We may need this information to deliver you the requisite information or service as per a contract with you, or where the processing of your information is in our legitimate interests and is not overridden by your freedom, fundamental rights, or data protection laws. Thakur International also has the legal obligation as per law to collect and process your personal information.

We may state the purpose to collect information at every instance whenever we ask you to provide any personal information required either to offer you with your requisite service, or to enter in a contract with you, or to comply with a legal requirement. We may also advise you about the essentially required components of your personal information and the consequences if you do not provide the required information.

The usage of your personal information by our third-party partners or by us are already listed in the “Usage of the Information Section”. If your information is used for other purposes by our third-party partners or by us, we will notify you about the purpose and interests the at that instance.

If you need more information or have any query related to our legal basis to collect and use your information, contact us through the Contact Details mentioned in “Contact Us Section”.

Sharing and Disclosing the information with Third-Parties

Thakur International is not in the business of selling the personal information of anyone to third-parties including advertisers. Instead, we share your information with the third-parties only in the following situations.

Sharing Information with Our Other Users

When you start using our Services, we share some certain information related to you with our other Service users.

Sharing Information with Managed Accounts and Administrators

You register with our Services through your email address containing a domain name, which is owned by your organisation or employer. If such organisation may wish to create a site or an account, your information such as name, contact details, content, profile picture, and past usage of your account may be accessible to the administrator of that organisation and our other Service Users who are using the same domain name. If you are a group member, group owner, or administrator of a site or user group (created within our Services), your contact information may be shared to facilitate the Service-related requests with the group members who are present or past users of our Services.

Sharing Information with Third-Parties

We may share your information with the third-parties, who help us in operating, providing, improving, integrating, customising, delivering support, and marketing our Services.

Sharing Information with Our Service Providers

We take services from third-party service providers for Website development, Application development, Website and Data Hosting, on-premises or virtual infrastructure, backup, storage, payments, analysis, and others. These services are necessary to run our operations. Our third-party service providers may need to access or use your information to deliver us our preferred services. Any access to our service providers to your information is made as per our close instructions, which are guarded by our procedures to protect your personal information.

Sharing Information with Thakur International Partners

We work with our third-party partners (listed below), who provide us technical services, sales, and consultation that enable us to deliver and implement the solutions related to our services. With your consent, we may share your information with our third-party partners as per their services.

Sharing Information with Third Party Applications

You, an administrator or another user on your behalf may install or integrate third-party applications within our Services to get a new functionality or to change the default behavior of our Services. With such integration, opted third-party application may get access to your account information such as your name, email address, contact details, and any content that you select to use using that application. If you are billing, technical, or administrative contact for an account, your details may be shared with the third-party application providers upon such integration. We cannot control, and this privacy policy does not cover how third-party application use your information. Therefore, before going for any such integration, we recommend you go through the privacy policies of such third-party application providers to know about their information and privacy handling practices. If you have any objection to share your information with such third-parties, please undo the integration by uninstalling the third-party app or using another medium.

Sharing Information with Your Consent

We take your consent to share your information with the third parties.

Example: After taking your consent, we may share your name, picture, and testimonial of our services on our Website and at other third-party Website for marketing of our services.

Sharing with our Affiliates

We may share your information with our affiliates, or prospects who could be our affiliate. Affiliated companies are owned or operated by us. Our information security procedures and privacy policy protect your information shared in such cases.

  1. Enforcement of our acceptable use policy
  2. Marketing, operating, delivering, improving, and customising our Services
  3. Providing technical and other support
  4. Sending marketing and other communications

Your Privacy Rights

Update and access to your information

  1. Where we process personal information collected via our Website or Apps or via our Services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.
  2. In addition, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, or request portability of your personal information.
  3. To make such requests, you can contact using the details mentioned in the Contact Us Section given below. We will consider and handle all requests in accordance with applicable laws.
  4. If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  5. You also have the right to complain to your local data protection authority at any time.
  6. In general, when processing personal information to provide our Services, we do so only on behalf of our EEA Customers and in accordance with their instructions. This means that if you wish to access, review, modify or delete any personal information we process on behalf of a Thakur International Customer, under applicable EEA law or otherwise, you should contact that Customer with your request. We will then help them to fulfill that request in accordance with their instructions.

 

Third-Party Sites

This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service.

Security

Keeping your information secure is important to us. We maintain a variety of appropriate technical and organisational safeguards to protect your personal information both during transmission and once it is received. Thakur International has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or Services, even if you visit them using links from our Website.

 

Please note that no website, mobile app or service is completely secure and so, while we endeavor to protect our Customers’ information using the measures described above, we cannot guarantee that unauthorised access, hacking, data loss or a data breach will not occur.

Data Retention

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

Account Information

We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services.  We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

Information you share on the Services

If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.  For example, we continue to display messages you sent to the users that received them and continue to display content you provided.

Marketing information

If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your account.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

Access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

Your Choices:

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format.  Below, we describe the tools and processes for making these requests.  You can exercise some of the choices by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator, you may need to contact your administrator to assist with your requests first.  For all other requests, you may contact us as provided in the Contact Us Section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.  Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted.  If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Access and update your information:

Our Services give you the ability to access and update certain information about you from within the Service. For example, you can access your profile information from your account and search for content containing information about you using key word searches in the Service.  You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.

Deactivate your account:

If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact support.

Request that we stop using your information:

In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so.  For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy.  Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below.  When you make such requests, we may need time to investigate and facilitate your request.  If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).  If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.

Opt-out of communications:

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.  Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the EEA, may be transferred to and stored on our servers in any other country, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).

However, we have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice and applicable laws.

Children’s Privacy

Thakur International does not provide products or services that are designed for use by children under the age of 16, or knowingly collect personal information from or about children under the age of 16. If you believe that a child under the age of 16 has disclosed personal information to Thakur International, please contact us at privacy@thakurintl.com.np.

Changes to Privacy Policy

If we change our Notice, we will post those changes on this page in addition to updating the “Last Updated” date at the top of this webpage. If we make changes, we will notify you more directly, for example by posting a notification or message on the Website or by emailing you prior to such changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.

Contact Us

If you have any questions, comments or concerns about this Notice, please email us at privacy@thakurintl.com.np.