To improve their business capacity, a company needs to know what its customers think about the various services and/or products offered. To do that, many companies develop Customer Satisfaction Surveys. Those can monitor the customer’s experience in various ways, such as face-to-face interviews or online surveys. A typical and effective one is the Interactive Voice Response (IVR). The Interactive Voice Response is typically held on the phone by an automatic responder which asks standard questions to the customers and records their answer giving them the necessary time to speak between the questions.
The Interactive Voice Response survey can be outbound, inbound or hybrid.
The disadvantages can be avoided if the service is outsourced to a company which has experience in Interactive Voice Response survey. With Thakur, International you can spare much time and resources just giving part of your task to our experienced staff. Furthermore, we tailor and prepare the questions according to your needs in order to build an effective survey. Thus, the response rate will grow and the answers will be accurate. We can collect the data for you and give you a precise analysis of the outcome of the Interactive Voice Response survey. Using our solution, you do not need any hardware, software or employers. We provide everything, from the concept to the testing to the implementation of the project.