Financial Consulting Services
Key Advantages of Using Provide Support on Financial Services Websites
Thakur International assists your customer in your financial service by providing financial consulting service which benefits you with various ways such as:
Improve Customer Service on Financial Service Websites
- In the aggressive financial services industry, you want every edge over your competitors. You want to make yourself accessible to your customer’s financial needs.
- You want to have a strong Internet presence to convert website visitors into customers. Provide Support live website chat is your solution. If your financial institution doesn’t have live customer service through your website, especially when your competitors already do, your institution could be losing sales and customer service opportunities.
- Thakur International live chat system on financial consulting services allows your financial institution representatives (operators) to interact with website visitors in a private, business environment. It’s proven that website visitors appreciate the ability to chat with a live person if they need assistance. This type of interaction is extremely beneficial for both the institution and the customer and offers a convenient way to make initial contact, setup up appointments, and provide information.
- If you are a bank or lending institution, website visitors can get live, up-to-date information on current interest rates, mortgages, annuities, small business loans, and much more. If you are an online credit card authorization site for eCommerce sites, you can give visitors explanations and assistance if their credit cards fail authorization. If your financial organization uses online applications loan prequalification or opening new accounts, potential customers having difficulty filling out the application will be less likely to abandon the application process if live assistance is available.
- Live chat speeds the flow of information between your institution and the website visitor; all information that can be given over the phone can be more expeditiously given during a live chat session. For example, operators can send website visitors to pages containing driving directions to local branch offices. Unlike with telephone calls, visitors can readily be shown pages with complex legal information and graphical information, such charts and tables.
- Thakur International live chat system on financial services website monitoring feature helps in the detection of fraud. The operator console allows your representatives to see the country and city of origin of website visitors. With this information, your representatives can readily tell if website visitors have legitimate business with your organization; time-wasting, non-legitimate chat requests can be screened out.
- Thakur International is a world-class financial service provider organization whose live chat system on financial services does more than giving assistance to website visitors and screen calls – it’s also a serious online sales tool. At any time, representatives may actively invite website visitors to chat in order to proactively sell your service.
- No matter your type of financial institution Thakur International live chat system website support helps your financial institution project a modern, professional image while lowering customer service costs. It’s the solution that pays dividends in sales and increased customer satisfaction.
Convenience for Both Representatives and Customers
Thakur International financial service Live chat system allows your customers to check the status of loan applications, inquire about current interest rates, down payment amounts, and get speedy answers to complex questions on their Financial consulting services.
If a representative needs assistance on Financial consulting services, he or she may invite another agent into the chat or hand off the chat to a different agent.
Live Chat System to Save Time
Prewritten answers save time by giving instant responses to common questions answering questions in a chat session is much faster than staff taking telephone call after telephone call, giving out the same information about Financial services over and over. The time saving means fewer operators are needed to answer calls.
Chat Transcripts for Training and Quality Control
Transcripts of all chat sessions may be automatically sent to any email address. Information from these chats can be used for quality control purposes, training new staff, and determining which information might need to be added to the website.
Thakur International Virtual Assistant
Thakur International is Proud to announce that we have more than 100 trained and experienced professionals in various fields so that we can provide virtual assistant to any organization for customer chat and technical aspects as well.